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Fair Use Policy

Astell's Fair Use Policy on unlimited feature usage

What the Fair Use Policy is

The Fair Use Policy is a guardrail that keeps Astell's "unlimited" features fast and reliable for everyone. Astell provides unlimited features for normal business use so teams can work without friction, but "unlimited" does not mean unrestricted automation, spamming, scraping, or behavior that degrades platform stability or bypasses intended use. The policy is aimed at preventing sustained abuse, not policing normal business usage.

Core principles (how we enforce)

• Generous by default: built for real workloads; the focus is abuse patterns, not occasional spikes.
• No surprises: Astell monitors for sustained outliers and gives notice before taking action.
• Collaborative resolution: if something looks unusual, Astell works with you to optimize, adjust sync settings, or recommend the right plan.

What activities are not considered fair use

Activities that are not fair use:

1. Spam or bulk automated messaging (e.g., running scripted chat at scale)
2. Bypassing safeguards or limits (including attempts to evade usage controls)
3. Syncing or ingesting data without permission (including third-party workspaces or datasets you're not authorized to access)
4. Sharing accounts or seats outside your organization (or using one account for multiple unlicensed users)
5. Reselling or redistributing Astell access (or offering Astell-powered services externally in violation of terms)

How we handle potential overuse

Fair use expectations scale with plan tier. Higher-tier and enterprise plans are designed to support larger teams, heavier workloads, and sustained high-volume usage, including dedicated resources and priority processing. Prohibited behaviors remain disallowed on all plans. Enterprise customers also have access to custom allocations.

Astell doesn't enforce a single fixed cap. It monitors for sustained abnormal patterns and typically: (1) notifies you with specifics; (2) works with you on configuration and optimization; (3) recommends the right plan or enterprise setup for legitimate high-volume needs. If clear abuse continues without resolution, Astell may reduce processing priority, apply temporary restrictions, or suspend access as a last resort. The default approach is collaboration, not punishment.